What Are Managed Services?

Micheal McKeenManaged ServicesLeave a Comment

If you run a small business with more than 10 computers, you are probably aware of the vicious break-fix cycle that plagues computer systems and networks. Issues mean downtime, and downtime means lost productivity. You just need your computer systems to work so you can run your business and serve your customers! As a business owner, you already have enough to worry about. With managed services,  everything pertaining to your network, systems, and reliability is handled so you don’t have to worry about it.Managed services are the practice of outsourcing management responsibilities and functions, a strategic method for improving operations, and cutting expenses. It’s the better alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Under this subscription model, the client is the entity that owns or has direct oversight of the organization or system being managed whereas the managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.

With Managed IT services; you receive expert attention to your network and ongoing IT support for all your technology needs to ensure seamless productivity within your systems. Your network infrastructure, applications and systems are maintained within an enterprise-class data center by certified experts with the experience to make your systems meet and exceed the ever-changing demands of users and customers.

Good Managed Services Should Provide you with:

  • Peace of mind
  • Increased Productivity
  • 24/7 monitoring that proactively heads off any network issues, resulting in substantial cost savings and less downtime.
  • End-User Support
  • Phone and internet support available 24/7/365
  • Fixed-Fee Plan
  • Experienced team of engineers and technicians.
  • Fast, On-Site Response Provided by experienced technicians.
  • Network Support & Security
  • Infrastructure Management
  • Business Continuity &
  • Disaster Recovery
  • Data Backup
  • Cloud Computing
  • Hosted VoIP
  • Storage Solutions
Managed Services

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